SERVICES
Work with consultants who have delivered a multiplicity of ERP projects, implementing financial management information system solutions that cut across various industries and sectors...
IMPLEMENTATION
There's a direct correlation between implementation success and certifications.
Our consultants are certified.
This means that they've exhibited the required knowledge and skill to assist you through the full cycle of an ERP project.
TRAINING
To have a very good understanding of an ERP system requires constant training of users.
Accware will take you through everything you need to know, like functional integration, how it maps to your company business processes and user roles.
DEVELOPMENT
Every business is unique in the way it aims to achieve the best out of it's setting.
From an ERP perspective, Accware delivers this differentiation through customized processes that meet your exact needs out of the system.
SUPPORT
A system that is not well supported eventually crumbles down.
We are 'old timers' with many years of experience.
Accware will place you in safe hands to enjoy many years of return on your investment in the ERP solutions we provide.
Accware’s support service is designed to provide unwavering value to your workforce. Our service level agreement covers your ERP investment completely. It’s NOT charged based on the number of cases submitted, it’s unlimited throughout the term of service and provided through an always available approach that combines the following options.
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Microsoft Teams: Our team is available on this platform to respond to messages and calls regarding quick fixes and the ‘how to do’ kind of questions.
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Email: Send an email (which is converted into a case) regarding a system error that requires troubleshooting.
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Self-Service Portal: Log onto our self-service portal, create and follow up on your case.
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Phone calls: Make direct phone calls to our support engineers at any time on any day, especially regarding urgent issues.
Other than troubleshooting issues, we know that reporting is the most frequently sought requirement after going live. Our support SLA covers almost all your reporting needs, which includes creating new and modifying existing reports without incurring any extra charge.
Stellar Support Service
Methodology
A methodology for implementing an ERP solution ensures that best practices are followed to deliver a successful project.
Our methodology provides guided phases, tools and templates that increase the consistence, timeframes and quality of our service engagements throughout the project life-cycle.